Support that reflects how platforms actually operate.
A Drupal platform is a live service, not a finished project. Content teams need help publishing, integrations fail at the worst times, and security updates cannot wait. Our support retainers are structured around that reality.
Support is delivered by senior Australian Drupal engineers who know the platform and work on it regularly, not a generic ticketing queue.
What we deliver.
Incident Response
Tiered SLA incident management with four-hour Priority One response for critical platform failures. The senior engineers who know your platform take the ticket.
Content Publishing Support
Hands-on support for content editors when Drupal workflows get in the way. Layout assistance, media management and editorial troubleshooting without a queue.
Module & Core Updates
Scheduled Drupal core and contributed module updates, tested in pre-production and deployed with rollback capability if something downstream breaks.
Proactive Monitoring
24/7 uptime monitoring, performance alerting and error log analysis, with monthly health reports that actually name issues and the next steps.
Integration Maintenance
Ongoing maintenance of API integrations, SSO connections and third-party service dependencies as they change around your platform.
Retainer Hours
Flexible monthly retainer hours for minor enhancements, configuration changes and ad-hoc development that does not warrant a full project.