What we collect
We collect personal information that you provide directly to us, including your name, email address, phone number, and organisation, when you contact us, request a proposal, or use our products.
We also collect technical information such as IP addresses, browser type, and usage data through our website analytics platform. This information is generally collected in aggregate and is not used to identify individual users.
We only collect information that is reasonably necessary for our business activities and service delivery.
How we use it
We use personal information to:
- respond to enquiries
- provide, maintain, and improve our services
- send communications you have requested
- support customer relationships and service delivery
- operate our business effectively
We do not sell personal information to third parties.
We do not use client or personal information to train public AI models without explicit consent.
When we share it
We may share personal information with trusted service providers who assist us in operating our business, including hosting providers, analytics platforms, CRM systems, and business support tools. These providers are only permitted to use information for the purposes of providing services to us.
We primarily store personal information within Australia. Some service providers we use may process or access limited information from overseas locations in accordance with their security and privacy obligations.
We may also disclose personal information where required by Australian law.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We use industry standard security controls including encryption in transit and at rest, access controls, and regular security reviews.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When no longer needed, information is securely deleted or de identified.
Your rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
- access the personal information we hold about you
- request corrections to your information
- make a complaint if you believe your privacy has been breached
To exercise any of these rights, contact us at hello@doghouse.agency. We will respond within a reasonable time and at no charge.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Cookies and analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to improve the user experience.
You can disable cookies in your browser settings, although some features of the site may not function correctly as a result.
We use analytics tools to understand aggregate website usage and performance. These tools are configured to minimise personal data collection where possible.
We do not use advertising cookies or cross site tracking.
Third party websites
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices. Updated versions will be published on this page.
Contact and complaints
For any questions about this Privacy Policy or how we handle personal information, contact us at hello@doghouse.agency.
This Privacy Policy is published by Doghouse Group Pty Ltd ACN 109 219 490.
Questions about your privacy?
Contact our team if you have any questions about how we handle your personal information.