Stakeholder management, connected to engagement
Civio Connect gives teams a clear, structured way to manage the people and organisations that matter to a programme.
It works on its own or alongside Civio Engage, keeping stakeholder relationships and consultation activity connected.
One view of your stakeholders.
Stakeholders
Every individual whose interests, influence or engagement matter. Captured with a relationship owner, contact details and a sentiment score that informs risk over time.
Stakeholder groups
User-defined groups such as local residents, council officers, industry representatives or community advocates. Used for segmentation, filtering and targeted reporting.
Organisations
Councils, businesses, charities and agencies recorded once, with their contacts, interactions and initiatives linked together.
Interactions
Meetings, calls, emails, notes, surveys and tasks captured in a single timeline, linked across stakeholders, organisations and initiatives.
Initiatives
Group stakeholders, interactions and issues under a consultation, campaign or programme. Track progress alongside engagement activity in Civio Engage.
Issues
Concerns and complaints captured, prioritised and tracked through a defined lifecycle, with ownership and resolution recorded clearly.
How a stakeholder programme runs on Civio Connect.
Map.
Add stakeholders, scoring influence, interest and sentiment as you go, and cluster them into the groups that match the way your programme is organised.
Engage.
Run consultations in Civio Engage and let online responses flow into the stakeholder timeline automatically, while meetings, calls and letters are captured manually as they happen.
Track.
Record the concerns raised against the right stakeholder or organisation, set priority, source and owner, and move each one through the lifecycle from Open to Closed.
Commit.
Tasks, commitments and follow-ups are owned, dated and surfaced on the dashboard, with overdue work flagged automatically so nothing relies on someone remembering what was promised in a meeting.
Report.
Export the register, the issue log or the activity trail to XLSX or CSV, filtered to the slice that matters, ready for executive briefings, committee papers or FOI responses.
A dashboard that shows what needs attention.
The Connect dashboard gives you a clear picture of stakeholder activity, risks and priorities in one place. High risk stakeholders are surfaced automatically, emerging issues are easy to identify and upcoming actions are organised into a single view. From there, you can move directly from insight to stakeholder record in just a few clicks.
Every stakeholder is assigned a dynamic risk score based on factors such as influence, sentiment and recent engagement activity. Stakeholders with high influence and declining sentiment are prioritised, helping teams focus their attention where it will have the greatest impact.
Concerns logged, owned and chased to resolution.
Every concern raised by a stakeholder is captured, assigned and tracked to resolution. Issues move through a clear lifecycle with an owner, priority and outcome recorded, so nothing gets lost or left to memory.
The result is a complete record of what was raised and what was done about it.
Unified engagement.
Civio Connect and Civio Engage share the same data model, so stakeholder relationships and consultation activity stay connected. Responses flow straight into the stakeholder timeline, and initiatives link directly to the engagement work delivering them.
You get both the feedback and the relationship context in one place, under one login.
Safety, sovereignty, control.
Civio Connect has the controls you need built in from the start, so security and accessibility are already taken care of.
All processing in AWS Sydney, with data residency contractual rather than configurable.
SAML 2.0 single sign-on with role-based access control across administrator surfaces.
99.95% availability SLA, with RPO of 15 minutes and RTO of 2 hours.
Privacy consent management and audit trails on every interaction and record change.
Open APIs and XLSX or CSV export available on every entity and on the activity log itself.
Immutable activity log capturing who changed what, when, and the previous and new values.