Built for Australian government.
Civio Assist helps government services respond faster.
Assist handles common enquiries, works with your existing content and systems and keeps people in the loop where it matters. Data stays under your control, responses are grounded in your information with a fully managed platform.
Grounded in your content, not general knowledge
Civio Assist connects directly to your content and only answers from what it can verify. It indexes your websites, document libraries and intranet, then uses that information to respond with clear sources and no guesswork.
If the answer is not there, it says so. No fabricated responses, no reliance on general model knowledge, just controlled, grounded answers based on your information.
Testing and assurance built in
Civio Assist is tested before it is trusted. Every deployment goes through structured evaluation, including accuracy, edge cases, jailbreak attempts and bias testing, so you understand how it behaves before it reaches users.
It does not guess. Responses are grounded in your content, uncertain queries are handled safely and edge cases are surfaced early. Once live, performance is monitored and reviewed so the system continues to improve over time.
What makes Civio Assist different.
Sovereign by design.
All processing in AWS Sydney. Data never leaves Australia.
Contractual, not a toggle you can flip off by accident.
Grounded in your content.
RAG architecture anchors every answer to a source you control.
When it does not know, it says so. No hallucinated policy.
Model-agnostic.
Switch between Claude, GPT-4, or other frontier models without a rebuild.
Your procurement position is not locked to one vendor.
Escalates to humans.
When a question is out of scope, Civio Assist hands off gracefully.
No dead ends. No citizens left on hold.
Essential Eight ML2.
Built to the ASD Essential Eight framework at Maturity Level 2.
ISM-aligned controls across identity, logging and encryption.
Fully managed.
Infrastructure, monitoring, model updates and 24/7 support are part of the service.
Predictable pricing. No usage surprises.
Proven at the Australian Federal Police.
Civio Assist is deployed at the AFP as a career assistant. It guides potential candidates through eligibility, application pathways and role information, helping site visitors find answers quickly without waiting on a human recruiter.
Sovereign hosting, grounded responses, measurable deflection. That is the pattern we replicate.
Where it runs.
Citizen service.
Always-on support on your public website. Answers service and policy questions without a call queue.
Handles demand spikes without more headcount.
Internal staff knowledge.
Point Civio Assist at your intranet or policy library. Staff find answers in seconds, not hours.
Reduces reliance on tribal knowledge.
Any website, any CMS.
Drop Civio Assist into any site with a script tag. Drupal, WordPress, SharePoint, custom builds all supported.
No separate procurement path for the chatbot.
Migrate from legacy.
Model-agnostic architecture means migrating from an existing chatbot platform does not require a rebuild.
Bring your intents. Ship a better experience.
From scope to live in 14 days.
Discover.
Content inventory, use case shortlist, compliance scoping. We map your knowledge base and agree the boundary conditions.
Configure.
Knowledge base indexing, branding, guardrails, escalation rules. We tune the assistant to your voice and your operational model.
Test.
Jailbreak testing across twelve categories. Five-run protocol, eighty per cent pass threshold, client sign-off before a single citizen sees it.
Launch.
Deploy to AWS Sydney, integrate with your site or intranet and handover to the managed service team. One switch to live.
Improve.
Ongoing monitoring, quality review, scope expansion. We report on deflection, satisfaction and gaps, and tune as your content changes.
Safety, sovereignty, control.
Civio Assist ships with the controls government procurement actually asks about. No retrofits, no side letters.
All processing in AWS Sydney. Data stays in Australia.
ISM-aligned controls across identity, logging and encryption.
ASD Essential Eight Maturity Level 2 baseline.
Automated PII redaction before prompts reach the model.
Jailbreak testing across twelve categories before go-live.
One-click kill switch if something looks wrong.
Reporting dashboard: usage, deflection and gap analysis.
WCAG 2.2 AA interface, accessible on web and mobile.
Ready to replace your chatbot?
Civio Assist is a fully managed service. We handle the infrastructure, the compliance and the ongoing tuning. You focus on serving your community.